Roilo FAQ
Roilo in brief.
The plain facts, in one place.
- What it is: Roilo is AI social media automation with AI UGC video built in. It plans the month, makes the videos and posts, posts them, and shows what worked. You approve the plan and each post.
- The four parts: Plan, Create, Post, Insights. Create is powered by the Roilo Content Engine.
- Plan: proposes a weekly or monthly plan around what the business sells and what’s coming up (paydays, 11.11, Raya, CNY).
- Create (the Roilo Content Engine): makes finished AI UGC videos (a presenter shows and talks about the product or place, with script, voiceover and captions), photo posts, carousels, and videos with on-screen text and music, from the photos you already have. No special photos or shoot are needed. Each is checked against the photos before you see it.
- Post: posts to Facebook, Instagram, TikTok and Shopee on schedule. Lazada is coming soon. Nothing goes out under your name until you’ve said yes.
- Insights: shows views, reach, likes, comments, shares, saves and followers, plus orders and sales for a connected Shopee shop, and suggests replies to comments.
- Who it’s for: anyone who needs AI UGC video or a steady stream of social posts: online stores and marketplace sellers (Shopee, Lazada, TikTok Shop), brands, marketers, agencies, creators, property teams, cafés and restaurants, and developers through the API and MCP server.
- Price: paid with credits bought in packs, with no monthly plan. Prices are shown in Malaysian ringgit (MYR) or US dollars (USD). 15 top-quality (Creator setting) 30-second videos cost from US$298. A video on the top quality setting costs from US$20. The cheapest setting costs from US$8. The calendar, posting and reports are free to use. Credits pay for the AI work: the videos, and any plan or caption Roilo writes for you, charged by how much it does. No contract.
- Company: Roilo (roilo.co) is made by X NEVE SDN BHD. Contact: roilo.co/contact.
Control and approval
Do I approve what Roilo posts?
Yes. You approve the month’s plan and every post, and nothing goes out under your name until you’ve said yes. If you’d rather not check every post, you can let routine ones go ahead after about a day without an answer, and change that whenever you like. You can pause anything, any time, and disconnect a channel.
Will it post something wrong?
Each post is checked before it’s scheduled. The product has to match your photos, the caption can only say what’s true about it, and the details have to be right. Then you see it and say yes. It can still miss an error, which is why your yes comes first and why you can pause everything in one tap.
I’m worried about losing control of my accounts.
You choose which channels to connect and can disconnect any of them at any time. Roilo posts only what you approved, to the channels you connected.
Quality
Will it look fake?
Every video is built from your own photos and checked against them before you see it: your real product, the same presenter in every cut, your real place. You can see a customer’s photo next to the frame made from it on the home page and the Roilo Content Engine page, where the method behind the checks is published, including its limits.
Will it sound local?
You can pick a presenter and a voice, use your own voice from about 10 seconds of audio, or make a presenter from one photo of you or your staff.
Is the presenter pretending to be a customer?
No. The presenter presents your product in your words. It never claims to have used it.
Cost and files
What does a month cost?
15 top-quality (Creator setting) 30-second videos cost from RM1,190 (US$298). The calendar, posting and reports are free to use. Credits pay for the AI work: the videos, and any plan or caption Roilo writes for you, charged by how much it does. For comparison, a content creator in Kuala Lumpur costs about RM3,500 a month, plus EPF, SOCSO and gear. To start smaller, the cheapest setting costs from US$8, and there’s a US$5.80 trial. See pricing.
Do credits expire?
Credits stay valid for a set window. You see the exact length at checkout, before you pay.
Can I keep my files?
Yes. Every video downloads as an ordinary file and stays in your library for as long as your account does. Roilo never deletes a video to make room. If your library fills up, you choose what to clear.
Am I locked in?
No. There is no contract to cancel, you can disconnect a channel any time, and your files are yours.
Channels and fit
Which channels does Roilo post to?
Does Roilo replace my staff or my freelancer?
No. A content creator on your team shoots on site, hosts lives and answers messages. A freelancer is the right call for a shoot or a launch. Roilo keeps the weekly rhythm going between them, and you still approve every post. See hiring a content creator and a freelancer.
Is it for agencies?
Yes. Roilo is for anyone who needs AI UGC video and steady posting: owners, brands, marketers, agencies and creators. The videos are ordinary files you keep, and developers can build Roilo into their own tools through the API and MCP server.
Why not just boost my posts?
Boosting pays for reach on a post you already made. Roilo keeps you posting steadily, which the platforms reward more than any single post. The two work side by side, and boosting is yours to decide.
What if I have no time to post right now?
That’s the situation Roilo is built for. It plans the month and makes the posts, and you only approve.
Sign-up is free, and your first videos start with the US$5.80 trial pack (two 15-second videos). Nothing goes out under your name until you’ve said yes.